Account & Data Deletion

01Delete your data in the app

This is the full deletion path, and it takes a few seconds:

• Open the Factopus app and go to Settings.
• Tap Delete Account Data.
• The App asks "Delete all your account data?" — tap Delete to confirm.

That erases your learning progress, streaks, badges, saved facts, and chosen topics, both on the device and on our servers, along with the anonymous identifier they were stored under. It cannot be undone. Uninstalling the App also clears everything held on the device.

02Request deletion by email

If you have already removed the App and want us to clear whatever remains on our servers, email privacy@factopus.app with the subject "Data deletion request".

• Worth knowing before you write: Factopus stores no name, email, or account of any kind, so an email from you gives us nothing to match against the anonymous records on our servers. We can confirm that we hold nothing identifying you, but we cannot pick out one particular record and delete it on request.
• That is why the button in the App is the reliable route — it deletes the server-side records directly, because the App knows which identifier is yours.
• Where we can act on a request, we finish within 30 days and reply by email.

03What gets deleted

Deleting your data removes:

• Your learning history — lessons read, quiz answers, streaks, badges, and saved facts.
• Your preferences — chosen topics, learning goal, daily target, and notification settings.
• The anonymous identifier your progress was stored under.

There is no email address, name, password, or payment detail to delete, because the App never collects any of them. The one exception is a support email you sent us yourself: we keep those for up to two years, and we delete yours sooner if you ask.

04What we may keep

A small amount of data survives deletion, where the law requires us to keep it:

• Purchase and billing records — if you bought a subscription, we keep the receipt and its status for as long as tax, accounting, and consumer-protection law requires, usually 6 to 10 years. Apple or Google issue these; we never hold your card details.
• Server logs — our hosting providers keep short technical logs (IP address, time of request) that expire on their own schedule, typically within 30 days.

See also our Privacy Policy and Terms of Service.